AVAILABILITY POLICY

Account support SLAs

• Triage of major impact queries within 24 hours
• Triage of all other issues within 5 business days



Service objective is to provide 24/7 up time for users in all geographical locations.

Automatic scalability is configured for application services

• Database backup policy is 24 hours
• We monitor sessions performance and data volumes to ensure appropriate configuration and effective design evolution with the aim of zero incidents