Process for Closing Account
or Managing Subscriptions
Overview
- We respect the right to be forgotten and the need to self-manage your subscriptions with ease
- Following avenues are available
- You can can mark your space as "archived" - this will stop billing; Spaces can be unarchived at any future point in time
- You can close your journal and your account - related data will either be fully deleted or anonymised as described below
Pausing and restoring subscriptions
- Goto to your Profile settings (https://www.neelix.io/settings)
- Click on "Subscriptions"
- Go to "Billed Journal"
- Click on a settings menu next to a linked journal to toggle between "Archive" / "Restore" options
Closing the account
- Goto to your Profile settings (https://www.neelix.io/settings)
- Click on "Account"
- Click on "Close Account" button situated at the bottom of the form - this will take you to screen that will inform which data will be deleted and which will be fully anonymised. Click the confirmation "Close Account" button to execute the process.
If you need any assistance, please contact our support @ services@neelix.io